EIGCA/TORO Business Management Seminar - Presentations

Here you can view/download the presentations that Mike Etzel delivered at the seminar.
To help explain the programme he used a made-up case study which I have also included.

Mike subsequently sent me two documents that he thought might be of interest. You can find these at the foot of the list.

One gives tips on good presentation skills, examining the style of the late but brilliant Steve Jobs.
The other is about good customer service.

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